State Farm® Insurance Agent Ty Schrupp

"We have been with State Farm over 20 years. Our policies were transferred to this agent after ours retired. Our first devastating accident was in July towing our boat. Ty was on vacation and we were basically told to call the 1-800 number. It was a terrible process to get our questions answered (how much coverage do we have for towing and storage, boat policies are much different than auto). We decided we would be looking for a new company after going through one of the worst times of our lives. We found a new company and called to cancel our policies in October. I was told it could be 2 months before we would see a refund. I called back in December because we still had nothing. I was told our policies were still active. I explained that I called in October and was told I must have talked to an employee who was no longer there. They wouldn’t be able to go back that far, usually only one month can be backdated. They put the burden on us to produce emails, documents showing we had new policies and when we cancelled. I kept having to follow up and finally received most of our refunds in January and February. It is now March and it’s just not worth my time for the small amount that is left for a refund. Biggest issues are no annual review on policies (our previous agent would check in with us), not good support when filing a claim, and unprofessional customer service."

"Thanks to Ty and team for always being responsive and proactive with our needs. We appreciate your expertise and time to help us through important life situations! Whether it’s adding or removing vehicles, chatting about new drivers in the family, or helping the claim process go smoothly, we appreciate you!"

"Ty Schrupp State Farm has been insuring my family for years and since then the thought of switching has never crossed our minds. In fact, Ty took me under his wing and employed me for four years. I have since moved on to a different job in a similar field thanks to his guidance and opportunity he gave me. My family still remains insured here because of the clear communication he and his team provides, along with constant insuring advice to make sure we are properly covered. Yes the prices have been fair but it’s more than that. The purpose of insurance coverage is to protect against potential losses, not to just check a box in case you get pulled over. Ty Schrupp State Farm has done that for my family and I for close to 8 years now, and we have zero intentions of changing that!"

"Ty Schrupp and his staff are superior. I so appreciate the responsive actions to the volume of inquiries, even same day. They follow up immediately and are always so polite, even with gentle reminders, via text, or otherwise and are always able to answer some tough questions, or provide good explanations when sought. I"ve considered going elsewhere to mitigate cost, but their customer service is just so exemplary, it would be sad to give up such a good relation as I've enjoyed partnering with them over time. I'd highly recommend their SF office for servicing insurance needs."

"I would recommend Ty Schrupp''s State Farm agency to anyone. We recently had an accident which wound up totaling our car and Ty's people were extremely helpful in dealing with the forms and documentation required to process our claim. State Farm had sent us incorrect and outdated information and it was Ty's people that helped us find out what was actually happening. His entire team went the extra mile to make sure we always had the current correct status of our claim. Much appreciated."

"Fantastic service from Paige Hockert! She has demonstrated exceptional communication skills and thoroughly researched all options for us. She made the process simple and stress-free! It’s really great having exceptional service “in the family”! Lisa and Tom Hockert"